Order Processing
At Ninex, all orders are processed within 1–3 business days after payment confirmation.
- Orders are not processed or shipped on weekends or public holidays
- During peak seasons, processing times may be slightly extended
Shipping Time
Delivery times depend on your location and courier service:
- Standard Delivery: 3–10 business days
- Remote Areas: May take longer depending on accessibility
- International Shipping: Delivery times vary based on destination and customs clearance
Once your order is shipped, you will receive a tracking number to monitor your delivery.
Shipping Charges
- Shipping charges are calculated at checkout based on your location
- Any additional charges such as customs duties or taxes are the responsibility of the customer
Order Tracking
You can track your order using the tracking number provided in your shipping confirmation email. This allows you to stay updated on your shipment status in real time.
Delivery Delays
While we strive to deliver on time, delays may occur due to:
- High order volumes
- Courier service disruptions
- Customs clearance processes
- Incorrect shipping information
Ninex is not responsible for delays caused by external factors beyond our control.
Failed Delivery
- If delivery fails due to incorrect address or unavailability, the courier may attempt re-delivery
- Additional charges may apply for re-delivery or address correction
Lost or Damaged Packages
If your order arrives damaged or is lost in transit:
- Contact us immediately at ninexteams@gmail.com
- Provide your order details and supporting images (if applicable)
We will investigate and provide a suitable resolution.
Customs & Duties
For international orders:
- Customs duties, taxes, or import fees may apply
- These charges are determined by your local customs authority and must be paid by the customer
- Delays may occur during customs clearance
Contact Us
For any shipping-related questions, please contact us at:
